Share your story
with confidence

Verbal identity that resonates with the folks
who matter most to your success

Image, Pawel Czerwinski via Unsplash

Image, Pawel Czerwinski via Unsplash

WTF is verbal identity anyway?

🌱

WTF is verbal identity anyway? 🌱

Great branding is how you set expectations
and deliver against them.

Except most leaders forget about that last part.

Many businesses invest a TON of time, energy and money defining their visual identity, aka. their logo, palette, font and graphics. They’re likely also spending time defining their intentions too, through things like their mission statement, company values, strategic priorities or key audiences.

But usually, writing only gets considered at the executional level — when it comes time to write a website, or a marketing campaign, or a theme for their trade show booth or town hall. Most leaders don’t consider how every touchpoint sets expectations for what matters to you, including the internal touchpoints — the ones that guide how you make decisions.

How you articulate your story in words builds understanding with your most critical audiences. The more consistent (not repetitive!) you can be across everything you say, the better — because it creates trust that you actually care and think deeply about the things you say you care about. It demonstrates integrity, commitment, and an ongoing curiosity of your industry and your clients’ needs.

Improve how you think about your story from every angle to create more aligned expressions, faster and more consistently.

There are so many ways to help your brand’s language shimmer with meaning ✨

  • Names need to deliver on your brand and business strategy, so you can go beyond gut feel and evaluate a good name from a bad one.

    Lots of agencies focus on the creative ideation part of a naming exercise, but don’t pressure-test their ideas with market or legal research before presenting to the client team or leadership. Cue a lot of heartache when the names you love are not available for use in your market or trademark class.

    When we develop a name together, you’ll consider strategically sound, creatively inspired options rooted in research and rationales. And we’ll always have a little fun along the way too 😉

    Naming is a hallmark of my practice, and you can read more about my approach to it here.

  • Brand strategy is a key tool to scale your business, align activities across organizational silos, and empower decision-making and trust.

    Every team is going to need different assets that help them clarify who we are, what we have to offer, and how we talk about that in market.

    That can take the shape of many things — sometimes your brand needs a positioning statement, a brand story, a value proposition, or a campaign slogan or tagline. A lot of that has to do with the time horizon you’re trying to drive results within, and the challenges you’re trying resolve within your current marketing.

    I staunchly believe that less is more (see: Principles). In fact, I’m likely to advise you to edit, repurpose and reinvigorate the assets you might already have in your “brand house” to deepen the utility and understanding of the ideas you’re already working with.

    My goal is to help you think beyond any specific marketing tactic to understand the reputation and profile you want to own in the market, and what strategic articulations will capture the imaginations of your audiences, both inside your organization and out.

  • It’s not just about saying what you want to say, but in saying it in a way that resonates with your target audiences.

    Messaging strategy outlines what are the most important components of your brand’s story, integrates proof points to demonstrate how that story is authentic to your company, and reflects the benefit to the unique audiences who interact with your brand, both inside and out.

    I say both inside and out because many brands focus exclusively on external expressions – things like advertising campaigns, or copywriting on your website. Things for potential clients and customers, which, fair enough. They’re a critical audience for your growth pipeline.

    Yet taking the time to reflect your employees’ needs with your messaging strategy is a critical step to build your team’s understanding of what a brand means and how they uniquely contribute to it. Talking to internal audiences rallies energy in service of your company’s success.

    Messaging strategy might also include key messages (pre-approved copy you can plug + play into marketing materials) and banks of headlines to inspire further brand expression. Again, depends on your team’s needs and frankly, how risk averse your industry or leadership teams are (I’m looking at you, compliance! 😉)

  • If messaging strategy is what we say, voice is how we say it. Voice captures the unique way of writing that helps people feel like they get to know your brand’s personality.

    You might explore questions like, “how liberal are we with punctuation?”, or “what do we mean when we say we are ‘friendly’?” or even “do we use emojis in our copy?” 😜

    I have some feelings about tone of voice, because I believe most B2B organizations need baseline best-practice copywriting training first before they can level up into using tone of voice as a way to create distinction in market. Additionally, tone of voice may be more relevant for B2C audiences than B2B audiences.

    If you think i’m flat out wrong and/or also have feelings about voice, you should book a chat with me! Let’s talk it through!

  • My goal is to give you and your team the tools you need to go forth and get inventive with your brand. And that means giving you the tools to take the rubber to the road + use the verbal brand you’ve developed.

    I create customized verbal guidelines, templates and training workshops geared to your team’s needs to help everyone who speaks your brand’s language deliver on-brand expressions. I hate rules and scripts, so think of this as offering wells of inspiration to help you get the first draft done sooner.

    I have worked with leaders, writers, designers, sales teams and client experience managers to help everyone understand the unique contribution they can make to the brand’s success. I do my best to speak your language so you can speak brand.

  • Of course, you can’t launch and sustain a brand without supporting materials. Make sure your ambitions shine through at every touchpoint.

    I develop lasting verbal + copywritten assets that give you the tools to tell your story — whether that is on your website, in investor presentations, in sales brochures and other marketing materials.

    Please note: while I can point you in the direction of ideas to explore in your thought leadership, social media, email marketing and content creation, these are not my areas of expertise and I do not offer them as services.

My experience developing verbal brands runs deep.

Over the course of the last decade and a half, I’ve been lucky enough to support and lead projects defining the verbal brand identities of B2B and B2C clients across Canada and the US, both as an independent and in partnership with agencies like Interbrand, Prophet, Huge, AndSo and many others.

This is just the sample of the bazillion clients I’ve worked with — I’d love to add your name to this list!

Technology & engineering

Google | Microsoft | UL | Hatch Engineering | TELUS | Cellebrite | Enbridge | BASF | FMC | SOTI | Plan Group

Financial services

Ontario Teachers’ Pension Plan (OTPP) | Sun Life Financial | TD Bank | RBC Royal Bank | Scotiabank International | Thinking Capital

Professional services

New Ventures West | BLG (Borden Ladner Gervais) | Worldwide Association of Business Coaches (WABC) | Toronto Region Board of Trade | Blakes | The Deli

Healthcare

CVS Health | Canadian Medical Association | Medtronic | Quest Diagnostics | Twig Fertility

Non-profit + culture

Myseum of Toronto | Centre for Social Innovation (CSI) | Plan International | YMCA

Hospitality + lifestyle

Fairmont Hotels & Resorts | Journeywoman | Ontario Tourism | WAXON | Twinagers

Sounds fun, right?

Schedule a free 30 min coffee chat or drop me a line
to talk through about how I can support your brand’s best self.

FAQs

  • I started out in advertising in 2007 as a receptionist, then copywriter. I bounced around a few ad agencies in Toronto, and wound up specializing in verbal strategy at Interbrand, the world's largest brand consultancy, working out of Toronto and New York for five+ years.

    This is where I learned brand conversations can be therapeutic, encouraging leaders to engage with their company’s strengths, weaknesses and ambitions, and use that to fuel passion and purpose on the other side.

    My colleagues were some of the smartest people I’ve ever met, many of whom I still collaborate with today (including my husband!).

    Before I worked in marketing, I was a florist. Before I was a florist, I was a poet. These details feel relevant, still.

    Since 2018, I’ve been operating as a solo entrepreneur. I try to be a good boss to myself, which means reasonable work hours and email-free evenings and weekends.

  • I work with clients of all shapes and sizes — it’s one of the things I love best about being independent.

    Sometimes I’ll spend my day defining the values of my local knitting store, and sometimes I’ll spend my day scouring annual reports for competitive positioning insights.

    I work with clients directly and with agencies looking to expand their team for a particular project, including name development.

  • I really see my job as holding space for what you’re figuring out in your business, and reflecting those ideas back with curiosity, creativity and clarity.

    I bring a healthy dose of enthusiasm and encouragement to every project, especially ones that can be more subjective and emotionally charged, like naming. I believe strongly in sleeping on it, to allow space for how your understanding changes over time.

    Creativity is not for the select few — you get to be creative too, and poignant answers can come from unexpected places. My goal is to allow space for honest discussion so everyone feels their contribution is valued and feels confident about where we land.

  • I love putting my clients’ biggest, boldest dreams into words that make them feel excited to tell their story in a new way. Most of my clients have been extremely successful in their industry, but tend to be more technically minded and think in specialized language. They often need my support when thier business is growing and their audience is changing (think: no longer selling to the fellow engineer, but talking to the CEO instead).

    It lights me up to speak with people who are passionate about what they do and reflect it back in a way that not only rings true, but expands their perception of their own abilities.

Shoot me a line or book a coffee chat
if you’d like help making your brand sing 🗣